Frequently Asked Questions
Everything you need to know about our instruments, materials, and process.
Where are Divitt Trumpets made?
Divitt Trumpets instruments are built by hand in our shop in Toronto, Ontario, Canada. From raw components to final setup, each instrument is assembled, fitted, and play-tested in-house.
Are Divitt Trumpets handmade?
Yes. Every Divitt trumpet is built by hand, one at a time. Each instrument receives individual attention throughout the entire build process, resulting in a horn that is uniquely responsive and personal to the player.
What materials do you use?
We use high-quality materials and components sourced from trusted suppliers. No materials or components used in Divitt trumpets are sourced from China. All final assembly, fitting, soldering, alignment, and finishing are done in our Toronto shop.
Do you offer custom builds?
Yes. We offer custom options including valve blocks, leadpipes, bells, finishes, and setup preferences. If you have something specific in mind, get in touch and we’ll talk it through.
How long does it take to build a trumpet?
Build times vary depending on the model and current workload. Because every instrument is built to order, timelines are estimates and will be confirmed when your order is placed.
Can I try a Divitt trumpet before buying?
If you’re local, you’re welcome to visit the shop by appointment to try instruments. If you’re not nearby, contact us and we’ll do our best to help you find the right fit or answer any questions before ordering.
Do you offer returns on trumpets?
Because our instruments are handmade and built to order, returns are not accepted once production has begun. Accessories may be eligible for return if unused and approved in advance.
What kind of warranty do you offer?
Divitt trumpets are covered by a 2 year limited warranty against defects in materials and workmanship.
Divitt Practice Mutes come with a lifetime warranty. If you ever have an issue, simply send us a photo and we will replace it. Replacement shipping costs are the responsibility of the buyer.
Do you ship internationally?
Yes. We ship worldwide from Canada. Buyers are responsible for shipping costs, duties, taxes, and any import fees charged by their country.
Who pays shipping and duties?
Shipping costs, customs duties, taxes, and brokerage fees are the responsibility of the buyer unless otherwise stated.
Do you do repairs and servicing?
Yes. We offer professional brass repair services, from routine cleanings to major rebuilds. All work is done in-house.
Do you work on instruments not made by Divitt?
Yes. We service most brass instruments regardless of brand. Please note that we do not repair saxophones.
Do you work with artists and endorsers?
Yes. We work with a small group of artists who genuinely connect with our instruments and values. If you feel you’d be a good fit, we’d love to hear from you.
How do I place an order?
The best way to start is by getting in touch through the contact page. We’ll walk you through models, options, pricing, and timelines before anything is finalized.
I still have questions. What’s the best way to reach you?
Just reach out. We’re always happy to talk trumpets and help you find the right setup.